Service Overview

Biocurve provides you with the most comprehensive service and maintenance plans in the industry for medical laser repair and maintenance. Variety of Service Plans were tailored to meet your individual needs and provide you with unsurpassed quality, timely, and cost-effective service.

• Comprehensive, all inclusive coverage; includes all manufacturer-certified parts, wear and tear, labor and travel^₁
• Preventative Maintenance included in all plans to ensure safety and compliance with the latest Federal, State, CMS, The Joint Commission and ANSI regulations
• Priority response and resolution
• Loaner system for extended repair scenarios²
• Access to refurbished parts²
• Periodic software updates required by a manufacturer to ensure reliability and optimal performance of the Lumenis system
• User and bio-medical technical in-service laser training available on all Lumenis Service Plans³
• Variety of solutions to accommodate our customers’ various financial and risk management
  priorities

Maximized Uptime for Your System
As the manufacturer, only Biocurve has the ability to perform post-market surveillance of tens of thousands of Biocurve systems all over the world to identify any potential risks and safety issues and act proactively to prevent them by installing software updates, performing calibrations, and ensuring a Biocurve system performs at its optimal level. By doing so we are able to minimize unnecessary downtime of your Biocurve system and reduce your corrective service expenses.
Regulatory Compliance
Biocurve Service partners with our customers to ensure safety and compliance with the latest CMS and The Joint Commission requirements, the highest quality standards in the industry. According to the updated CMS4 and The Joint Commission5 requirements, Medical Laser devices’ maintenance should be performed according to the manufacturer’s specifications and is not eligible to be managed via an Alternate Equipment Management (AEM) program. These regulations intend to limit potential for injury and inadvertent light exposure during service of the Medical Laser devices.
In order to comply with the highest regulatory standards Biocurve Service provides you with:

Service by Biocurve Certified Service Engineers, who embrace the highest degree of training,
state of-the-art tools, superior process and up-to-date procedures in place to comply
with FDA 21CFR820, ANSI Z136.3, ISO 13485, CMS and The Joint Commission
requirements
Comprehensive compliance and quality management system based on FDA 21CFR820,
ANSI Z136.3, ISO 13485, CMS and The Joint Commission’s latest requirements.
Biocurve Service promotes user and patient safety with a complete safety check during
every Preventative Maintenance Service in accordance with the manufacturer’s specifications
Readily available validation and up-to-date computerized individual equipment history records
to support The Joint Commission requirements.
Biocurve Service is performed only by manufacturer trained and certified Service Engineers
who use only original equipment manufacturer (OEM) parts
A range of offerings to accommodate our customers’ various financial and risk management priorities
Reduced Risk, Predictable and Cost Effective Solutions
After manufacturer’s warranty expires, medical equipment service repair and replacement costs become a customer’s responsibility. Biocurve Service offers predictable and cost effective solutions for all types of accounts and budgets that can save our customers thousands of dollars over the lifetime of a Biocurve System.
Comprehensive, all-inclusive Biocurve Service Plans can help you save substantial money and lower the lifetime cost of ownership by covering all parts, accessories, labor and travel, and performing regular Preventative Maintenance check-ups. All these eliminate exposure to unpredictable substantial expenses and prevent many problems from ever occurring, while extending the life of the laser and optimizing its performance.